Privacy Policy

Our Commitment to Your Privacy

At ReGenesis Longevity Clinic™ ("ReGenesis," "we," "us," or "our"), protecting your personal and health information is fundamental to the trust you place in us. We are committed to safeguarding your privacy and handling your information in accordance with applicable Canadian and Alberta privacy legislation, including the Health Information Act (Alberta), the Personal Information Protection Act (Alberta), and the Personal Information Protection and Electronic Documents Act (Canada).

This Privacy Policy explains how we collect, use, disclose, store, and protect your information.

What Information We Collect

We may collect the following types of information:

Personal Information

• Name, address, email, phone number
• Date of birth
• Emergency contact details
• Payment and billing information
• Identification information where required

Health Information

• Medical history and health assessments
• Diagnostic test results (including bloodwork, imaging, epigenetic and biomarker testing)
• Treatment plans and clinical notes
• Medication and supplement information
• Lifestyle, fitness, and wellness data
• Program participation details

Digital Information

• Website usage data
• Online forms and communications
• Secure portal or app data (where applicable)

We collect only what is necessary to provide safe, effective, and personalized care.

How We Use Your Information

Your information is used for purposes including:

• Delivering clinical care and wellness services
• Developing individualized longevity and optimization plans
• Coordinating diagnostics, lab testing, and referrals
• Communicating with you about appointments, results, and care plans
• Billing and administrative operations
• Quality assurance and program improvement
• Legal and regulatory compliance

We do not sell your personal or health information.

Consent

By engaging our services, you provide informed consent for the collection, use, and disclosure of your information as outlined in this policy.

You may withdraw or limit consent at any time, subject to legal or clinical obligations. Please note that restricting consent may affect our ability to provide care.

Disclosure of Information

We may share your information only as necessary and appropriate, including with:

• Licensed healthcare professionals involved in your care
• Accredited laboratories and diagnostic providers
• Compounding pharmacies and medical suppliers
• Secure electronic health platforms
• Billing and payment processors
• Regulatory authorities when legally required

All third parties are required to maintain confidentiality and meet applicable privacy standards.

Some service providers may store or process data outside Canada. When this occurs, your information remains protected through contractual safeguards and industry-standard security practices, though it may be subject to foreign laws.

Safeguards and Security

We use administrative, technical, and physical safeguards to protect your information, including:

• Secure electronic medical record systems
• Encryption and access controls
• Role-based staff permissions
• Confidentiality agreements
• Secure storage of physical records
• Ongoing staff privacy training

Only authorized personnel may access your information.

Retention of Records

We retain personal and health information only as long as required by Alberta legislation and professional standards. When no longer required, records are securely destroyed.

Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate or incomplete records
• Obtain information about how your data has been used or disclosed
• Withdraw consent (where legally permissible)
• File a privacy complaint

Requests must be made in writing and may be subject to verification of identity.

Privacy Complaints

If you have concerns about how your information is handled, please contact our Privacy Officer:

We will investigate all complaints promptly and fairly.

If unresolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available through our clinic or website.

Contact Us

For questions about this Privacy Policy or your personal information: